At Raffles Udaipur, hospitality begins with its people. The luxury hotel recently celebrated a special milestone for its Heartists, recognising those who have completed five years with the property by turning the tables and welcoming them as guests themselves. The celebration also coincides with Raffles Udaipur marking its fifth anniversary, with these Heartists having been part of the property’s journey since its establishment.
The experience was a heartfelt celebration of their dedication, contribution and the shared journey that has helped shape Raffles Udaipur over the years. From being the ones who create memorable experiences for guests to being celebrated themselves, the occasion offered a meaningful reminder that the heart of true hospitality lies in the people who bring it to life every day.
The celebration began at Lakeshore, where the Heartists were welcomed with a cultural performance before setting sail across the tranquil waters towards the island. On arrival, the ceremonial striking of the gong at the Palladian Gate marked the beginning of their experience as guests, followed by a warm welcome from General Manager Gurnoor Bindra. For a change, the people behind the thoughtful details and gracious service at Raffles Udaipur could simply pause, take in their surroundings and enjoy the same sense of care they create for others.
The celebration continued with lunch at The Long Bar, followed by cocktails and an intimate conversation at The Writers Bar with Gurnoor Bindra, General Manager, Raffles Udaipur. The evening brought together personal memories, stories and reflections from the Heartists, offering an opportunity to look back at their individual journeys and the evolution of Raffles Udaipur over the past five years.
Reflecting on the milestone, Gurnoor Bindra, General Manager, Raffles Udaipur, said: “Five years represents so much more than the passage of time. It represents the people, memories, experiences and growth that become part of a shared journey. Our Heartists have been integral to Raffles Udaipur’s story, witnessing its evolution while contributing their own time, talent and spirit. This celebration was our way of giving them the opportunity to experience the thoughtful hospitality they extend to our guests every day, while celebrating the journey we have shared together.”
Over the years, these Heartists have grown alongside Raffles Udaipur, taking on new responsibilities, building lasting relationships and shaping countless moments that define the guest experience. Their stories are intertwined with the property’s own evolution, making five years not simply a milestone, but a collection of memories, experiences and chapters created together.
The occasion was a chance to step away from their everyday roles and experience Raffles Udaipur through a different lens. From the cultural welcome at Lakeshore and the boat journey across the lake to the shared conversations at The Writers Bar, each moment was designed to celebrate the people who have quietly shaped the character of the property over the years.
Set against the tranquil surroundings of Udaipur, Raffles Udaipur brings together refined hospitality, distinctive dining and immersive experiences, all brought to life by its people. At the heart of it are its Heartists, whose warmth, dedication and attention to detail continue to define the spirit of the hotel.
For those marking five years with Raffles Udaipur, the occasion was more than a recognition of time served. It was a celebration of belonging, growth and the memories created along the way, while giving the people who make every guest feel at home the opportunity to feel like guests themselves.