Bengaluru : Hyatt Centric MG Road Bangalore has appointed Payal Doulani as Assistant Front Office Manager. With nearly a decade of experience in front office operations, guest experience, team leadership and revenue management, she will lead key front office functions, focusing on enhancing guest satisfaction, operational efficiency and service excellence.
Prior to this role, Payal served as Assistant Front Office Manager at Hyatt Place Banjara Hills, Hyderabad, where she managed front office operations, guest relations and revenue initiatives. Her hospitality journey includes experience with renowned brands such as Hyatt, Taj Hotels and Sheraton, bringing a strong foundation in guest services and hotel operations.
Commenting on her appointment, Payal Doulani, Assistant Front Office Manager, Hyatt Centric MG Road Bangalore, said, “I am delighted to take on this new role at Hyatt Centric MG Road Bangalore. The front office is where a guest’s experience begins and often where their impression of the hotel takes shape. I look forward to bringing my experience in guest service, team leadership and operational excellence to the property, while creating thoughtful and seamless experiences for every guest.”
With a career built around front office operations, team management, guest satisfaction and commercial performance, Payal will contribute to further strengthening the property’s guest experience while supporting the hotel’s operational priorities.