BENGALURU : D2C insurer ACKO has announced a strengthening of its leadership team as it moves into its next phase of growth, focused on integrating product, business, and customer experience under single-threaded ownership. Across auto, health, and its emerging service infrastructure, the company aims to build for speed, clarity, and execution at scale.
Apoorv Kalra, most recently Chief Product Officer at Junglee Games, joins ACKO to lead the Auto business. Kunal Kapur, who was with Meta in his last role, joins to lead the Health business. Vivek Sharma, an entrepreneur and founder of Fixcraft, will lead the ACKO Drive Ecosystem, spanning both car buying and servicing. Neha Gupta, most recently with Zepto, joins to lead Assisted Experience, operating across the organisation with an intent to build a tech-enabled customer experience engine that reduces friction and scales high-quality assisted interactions across pre and post-sales journeys.
These appointments reflect a deliberate shift in how ACKO is building its business, moving away from fragmented functional ownership to integrated leadership across product, pricing, operations, and customer experience. The goal is simple: reduce the distance between decision-making and the customer.
“We are excited about the leaders we’re bringing in. Apoorv, Kunal, Vivek, and Neha complement an already strong leadership team and raise the bar on how we execute as an organisation. They bring the kind of judgment and operating depth that directly changes what customers experience – faster decisions, better products, and service that earns trust. We’ve always believed insurance should work for the customer, not around them. This is us doubling down on that belief by fostering leadership who can execute it at scale.” said Satheesh KV, Chief People Officer of ACKO.
Building for the Next Phase
For a category long defined by intermediary-led distribution, ACKO’s model is anchored in direct customer relationships and integrated ownership. The company is focused on building a system where product development, business strategy, and customer experience are unified—driving faster decisions and more consistent outcomes.
With this leadership team in place, ACKO is focused on building a more tightly integrated, execution-driven organisation that compounds customer trust while scaling sustainably.