Mumbai: iThink Logistics (ITL), a pioneer in AI-led logistics innovation in India, today launched the nation’s first AI-powered Delivered Duty Paid (DDP) platform, aimed at making global shipping seamless, transparent, and scalable for SME exporters.
The new solution delivers end-to-end predictability in cross-border shipping by combining enterprise-grade compliance infrastructure with SME-first affordability. Exporters can now access all-inclusive international shipping rates upfront covering freight, duties, and taxes, eliminating the need for customers to pay duties upon delivery and reducing post-purchase friction. The Delivered Duty Paid (DDP) model is seamlessly integrated into iThink Logistics’ booking dashboard and APIs, with support for major platforms including Shopify, WooCommerce, Amazon, Etsy, and custom storefronts.
At the core of the solution is an AI-powered Duty & Tax Classification Engine Generative AI trained on global customs data to automatically classify products to the correct HSN codes based on titles, descriptions, and images. Exporters receive real-time, country-specific duty and tax estimates, dynamically updated in line with regulatory changes across key markets such as the U.S. and EU, including recent developments like the U.S. “triumph tariff” on Indian goods. The engine is built to scale across millions of SKUs, supporting growing eCommerce catalogs with automated, accurate, and compliant international shipping.
“With global supply chains becoming increasingly regulated, compliance and transparency are no longer optional but essential,” said Zaiba Sarang, Co-founder of iThink Logistics. “Indian SMEs have long been underserved by solutions designed primarily for large enterprise exporters. Our DDP platform and AI-powered duty engine equip SMEs with the tools to compete confidently on the global stage, eliminating cost unpredictability, reducing shipping friction, and mitigating compliance risks throughout their growth journey.”
With this launch, iThink Logistics strengthens its commitment to empowering Indian exporters by delivering enterprise-grade compliance intelligence and seamless integration tailored specifically for SMEs. The platform exemplifies ITL’s mission to enable Indian brands to scale beyond borders through technology-driven predictability, affordability, and trust.