Indore : MediBuddy, India’s largest digital healthcare platform, serving over 37 million lives and more than 1,200 corporates, is strengthening its regional sales and operations, and expanding service delivery capabilities from Indore.
The Indore centre, which began with a seven-member team in 2025, has grown to around 600 employees and now supports customer support, operations ,concierge sales, engineering, IT and administration.
The expansion comes as MediBuddy enters its next phase of growth. The company reported its first EBITDA-positive quarter in Q4 FY26, with an annual revenue run rate exceeding ₹1,500 crore. Online consultations grew by more than 90% year-on-year during the quarter, reflecting rising demand for digital-first healthcare access across India.
MediBuddy’s integrated healthcare ecosystem spans consultations, medicine delivery, at-home diagnostics, fitness and conditional management programmes, and surgery care. The platform handles more than 100,000 healthcare transactions in a single day, exceeding the daily consumer coverage of any single hospital chain in India and supporting patients across a surgery care network spanning 189 cities. With a growing user base and healthcare partner network across locations, the Indore centre has become an important part of its operating infrastructure for coordination, follow-ups and service delivery across multiple clients and consumers across India.
The growth also comes at a time when India’s digital health market is projected to reach USD 106.97 billion by 2033 from USD 14.5 billion in 2024, growing at a CAGR of 25.12% from 2025 to 2033, as per Grand View Research.
MediBuddy’s Indore centre supports customer interactions, concierge support & sales, report processing, quality checks and coordinating with region specific clients and consumers. The team handles 65% of MediBuddy’s inbound customer support calls and 55% of customer support emails, along with a significant share of service coordination for users across India. The office serves as a central facility to serve customers across key geographies with speed and reliability.
“Indore has quickly become a strategic operations and talent hub for MediBuddy, supporting key functions across customer support, concierge sales, operations and technology. We have been encouraged by the quality and ambition of local talent, especially young professionals seeking meaningful, high-growth roles closer to home. As MediBuddy scales, Indore will play an increasingly important role in our 24×7 service delivery network and in building structured career pathways for emerging health-tech talent,” said, Seema Vijay Singh, Chief People Officer at MediBuddy
The company is hiring for roles across customer assistance, Operations and Customer Support, inviting applications from freshers and young professionals proficient in English and Hindi. Concierge Sales roles are open to candidates with a fresh MBA or master’s degree, as well as those with up to two to three years of experience with sales experience preferred. Operations and Customer Support roles, college graduates and young professionals looking to build skills in a tech-led healthcare environment.
CareBuddy roles at MediBuddy involve supporting customers at key points in their healthcare journey. The role combines customer interaction, case coordination and internal team collaboration to help ensure a smoother care experience.
MediBuddy provides role-specific training across technical knowledge, human anatomy, soft skills and sales, along with on-the-job training and customer support certification. Employees also have access to paid training, performance-based incentives, health insurance, food benefits, paid leave, weekly offs and referral incentives. As employees progress, MediBuddy offers management programmes for first-time people managers and early growth opportunities, including Subject Matter Expert roles for high-performing employees.
The expansion comes at a time when Madhya Pradesh is strengthening its position as an investment and employment destination, with policies across industrial development, MSMEs, healthcare, IT and Global Capability Centres. MediBuddy’s continued expansion in Indore underscores the city’s emerging role as a talent and operations hub beyond traditional metros, while supporting the company’s broader efforts to expand access to digital healthcare services across India.
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