Paytm Payments Services Limited (PPSL), a wholly-owned subsidiary of Paytm (One 97 Communications Limited), has launched the Paytm Payment Gateway Plugin with OpenAI’s ChatGPT, enabling businesses to access and understand their payment information using natural-language prompts. Merchants can query payment activity and business trends directly inside ChatGPT, without moving between multiple dashboards or reports.
For founders, finance teams and business operations teams, this makes everyday payment information easier to access and interpret. A founder can ask how many payment links issued during the week have been paid, a finance team can check collections or settlement status for a specified period, while an operations team can track the status of a refund or subscription. Responses are generated from the merchant’s authorised Paytm Payment Gateway information based on AI prompts entered in ChatGPT.
Built on the Model Context Protocol (MCP), the integration securely connects authorised merchant payment information with ChatGPT. Developers can use this Plugin to build AI-first business and payment workflows within ChatGPT, reducing the need to create and maintain separate integrations.
Access is protected through secure authentication, remains controlled by the merchant and is limited to information authorised for the integration. The current integration is read-only meaning it can only retrieve permitted payment information, but cannot initiate a payment, issue a refund or move funds. All payment execution continues within Paytm Payment Gateway and remains under the merchant’s control.