Noida : Nucleus Software, a global provider of digital lending and transaction banking solutions, has won the ‘Most Innovative Practice’ award at the 3rd CII National AI Awards 2026, held in conjunction with the CII Global Artificial Intelligence Summit, for its Generative AI-powered Visual Report Agent, integrated with its flagship digital lending platform, FinnOne Neo®.
In a country as linguistically diverse as India, making financial information available is only the first step. Making it understandable throughout the customer journey is equally important.
Imagine a loan statement that doesn’t just display numbers but explains what they mean, in a language the customer understands. Nucleus Software is bringing this experience to banking through its Visual Report Agent, which transforms complex loan information into personalised, narrated video summaries.
The recognition comes as India’s banking ecosystem places increasing emphasis on transparent lending practices, borrower awareness and accessible financial communication. Aligned with Nucleus Software’s vision of “Making financial services access easy and enriching worldwide,” the innovation demonstrates how Generative AI can help bridge the gap between financial access and financial understanding.
Beyond Regulatory Disclosure: Making Financial Information Truly Understandable
India’s rapidly expanding digital banking ecosystem serves customers across a vast diversity of languages, geographies and levels of financial literacy. While digitalisation has made accessing financial services easier, understanding complex financial information remains a challenge.
Recognising this broader challenge, Nucleus Software has taken the principle of borrower understanding a step further through its Visual Report Agent, applying Generative AI to simplify ongoing loan communication in customers’ preferred languages.
Developed in alignment RBI’s mandate with the broader objectives of financial transparency and customer empowerment, the innovation is designed around a simple belief: financial information should not merely be delivered; it should be understood.
Giving Loan Statements a Voice Through Generative AI
Integrated with FinnOne Neo®, the Visual Report Agent combines Generative AI, neural machine translation and text-to-speech technologies to convert complex loan statements into simple, personalised, narrated video summaries in more than 10 Indian vernacular languages and Arabic.
Built as an API-enabled, zero-touch microservice, the Visual Report Agent can be integrated into existing loan management environments without requiring fundamental changes to customer-facing channels.
By transforming conventional loan statements into personalised financial explanations, the innovation aims to make every customer interaction an opportunity to strengthen financial inclusion, confidence and engagement there by reducing delinquency.
Responsible AI with Tangible Business Potential
Beyond simplifying financial communication, the Visual Report Agent demonstrates how Generative AI can simultaneously support better customer experiences and greater operational efficiency.
Initial estimates indicate a potential 10–15% reduction in operational costs associated with customer education and statement-related assistance, as narrated explanations can reduce the effort required to clarify financial information.
The solution is also projected to deliver an approximately 50% improvement in overall customer experience, supported by personalised communication, improved accessibility and clearer financial explanations. Both figures are preliminary estimates rather than independently validated outcomes.
Recognising the importance of accuracy and security in financial services, the Visual Report Agent incorporates responsible AI safeguards, including domain-specific prompt engineering, hallucination controls, continuous monitoring, encryption and customer data isolation.
These measures are designed to support reliable financial communication while maintaining customer trust and protecting sensitive information.
Innovation at the Core: Leadership Perspective
Commenting on the recognition, Parag Bhise, CEO & Executive Director, Nucleus Software, said:
“At Nucleus Software, innovation has always been at our core. For over four decades, we have embraced disruptive technologies, from AI to tokenization, to reimagine financial services. In a diverse country like India, our Generative AI-powered Visual Report Agent gives complex loan statements a voice in 10+ Indian vernacular languages and Arabic, making financial information simpler and more accessible, with the potential to reduce customer-education costs by 10–15%. This CII recognition reinforces our commitment to responsible, customer-first innovation and our vision of making financial services access easy and enriching worldwide. For us, true innovation is measured by the difference it makes in people’s lives.”
Shaping the Future of Inclusive, AI-Powered Banking
The CII recognition reinforces Nucleus Software’s commitment to responsible, purpose-driven AI innovation. As India advances towards greater financial transparency and informed borrowing, the Visual Report Agent goes beyond conventional reporting to make financial communication simpler, personalised and accessible.
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