Hyderabad: CARE Hospitals, one of India’s leading healthcare providers, today announced the launch of its new state-of-the-art 24×7 multilingual call centre, developed in partnership with Tech Mahindra, a global technology services company. The facility has been designed to improve patient access, strengthen service standards, and support CARE’s core ethos of providing comprehensive, cost-effective, and accessible quality healthcare.
The launch program was attended by senior leadership from CARE Hospitals, the dignitaries included Mr. Shalabh Dang, Chief Sales and Marketing Officer; Mr. Vinod Raman, Group Chief Technology Officer, IT (QCIL); Mr. Vijay Sethi, Chief Hospitality & Patient Experience Officer; Mr. Rajeev Chourey, Vice President – Quality & Accreditation; Mr. Shashikanth Aggsare, HCOO, Nampally, Mr. Naveen Narayanan, Head of Strategy & New Initiatives and Ms. Simran Kaur Sethi, Head of Call Centre Operations. Representing Tech Mahindra were Mr. Sanjay Ghura, Vice President – Operations; Mr. Krishnan Kavikkal, Associate Vice President – Operations; Mr. Kartik, Regional Project Head; along with members of the Business Development and Transition teams.
The partnership with Tech Mahindra will bring in advanced Customer Relationship Management systems, seamless real-time appointment scheduling, and trained call centre professionals. This combination is expected to deliver faster response times, efficient handling of patient requests, and a consistent, patient-first experience across all CARE hospitals.
