Narwal, the global smart home cleaning brand known for its innovation-led approach to household technology, today announced a significant expansion of its after-sales service ecosystem, reinforcing its commitment to delivering a seamless ownership experience for customers across the country. Through an expanded service network, enhanced customer support capabilities, and the introduction of Narwal Care+ Annual Maintenance Contracts, the company is setting new benchmarks in the robotic home appliance category.
As robotic cleaning devices become increasingly integral to modern households, Narwal is investing in long-term product performance and customer satisfaction. A key pillar of this initiative is Narwal Care+, an Annual Maintenance Contract (AMC) program for products priced above INR 50,000, offering quarterly preventive maintenance visits, comprehensive robot health checks, performance assessments, and expert maintenance guidance to ensure optimal device performance throughout its lifecycle.
As part of its continued investment in customer experience, Narwal has expanded its service and maintenance footprint across Bengaluru, Delhi, Hyderabad, Pune, Mumbai, and Ahmedabad. The company has further extended Narwal Care+ AMC services to Gandhinagar and established dedicated service centre support in Kolkata, with additional market expansions planned in the coming months.
Additionally, Narwal has introduced a streamlined service resolution framework designed to enhance responsiveness and minimize downtime. Customer queries receive an initial assessment within 48 hours, supported by priority at-home inspections in AMC-covered cities and virtual diagnostics assistance across the rest of India. Where required, devices are serviced through Narwal’s authorized service network, ensuring a seamless support experience.
Commenting on the announcement, Aaryan Rai, Country Head, Narwal India, said “As the premium robotic cleaning category continues to evolve in India, customer expectations have expanded beyond product innovation to include dependable service, proactive support and long-term ownership assurance. At Narwal, we believe that a premium product experience must be matched by an equally premium after-sales ecosystem. The expansion of our service network and introduction of Narwal Care+ are important steps toward building greater trust and delivering a truly worry-free ownership experience for our customers.”
Speaking about the company’s enhanced service strategy, Sidharth Kathpal, Head – Narwal After Sales Service, said “Our objective is to build a support ecosystem that is proactive rather than reactive. Through Narwal Care+, faster response timelines, hybrid physical and virtual diagnostics, and dedicated customer support channels, we are ensuring customers receive timely assistance and seamless ownership experience throughout the product lifecycle. This expansion reflects our commitment to delivering service standards that match the premium experience Narwal products are designed to offer.”
Narwal is also extending its customer support proposition with a 2-year comprehensive warranty on its Flow and Flow 2 Series, underscoring its commitment to reliability and long-term customer satisfaction.
With these initiatives, Narwal continues to strengthen its position as a customer-centric technology brand, combining intelligent automation, product innovation, and robust after-sales services to deliver a seamless smart home cleaning experience for consumers across India.
