TIM Brasil partners with HCLTech to transform customer experience with South America’s first cross-platform eSIM transfer capability

BRAZIL and NOIDA  — HCLTech, a leading global technology company, has been selected by TIM Brasil, the 5G leader in the country, to enable South America’s first cross-platform eSIM transfer capability. The digital innovation will enhance mobile telephony experience for millions of users across Brazil by giving them greater flexibility in how they use and switch devices and accelerating the adoption of next-generation mobile services across the region.

Leveraging HCLTech’s Device Entitlement Gateway (DEG), TIM Brasil customers can transfer their eSIM profiles securely and seamlessly across devices and operating systems — whether switching from one smartphone brand to another or upgrading to a new device. This means no more visits to a store, no physical SIM cards to swap and no complex migration processes. Device upgrades and SIM transfers become as simple as a few taps on the screen, all while maintaining the highest standards of security and reliability.

“As connectivity becomes increasingly software-driven, operators need platforms that simplify service delivery while unlocking new customer experiences,” said Anil Ganjoo, Executive Sponsor of Brazil and Chief Growth Officer and Global Head of Telecom, Media and Technology at HCLTech. “Our collaboration with TIM Brasil brings together HCLTech’s engineering-led, AI-intrinsic platforms to enable seamless, interoperable eSIM experiences and help transform the telecom operator towards a more agile, AI-driven and device-agnostic future.”