CGHS has started tele-consultation services from yesterday to facilitate consultations with specialists by CGHS beneficiaries through virtual mode without physically visiting a healthcare facility. Health Ministry has been receiving requests from various quarters, including senior citizen beneficiaries, to start tele-consultation services with specialist doctors in view of the current COVID-19 pandemic. Initially, these services will be available to beneficiaries in Delhi-NCR.
The e-services are available between 9 am and 12 noon on all working days. The tele-consultation services are using the existing e-Sanjeevani platform of the Health Ministry. For ease of use, this platform has been linked with the ID of the beneficiaries. The beneficiaries are required to register on the platform using their mobile number after which an OTP will be generated for verification purposes. After verification, the beneficiaries can log on to the system, fill patient registration form, request for a token and upload health records if required.
The patients will receive patient ID and token through SMS and they will also be intimated about their number in the online queue. An e-preion will be generated after the teleconsultation. The patients can get medicines issued from their CGHS Wellness Centre using the e-preion.
