ixigo Launches “Travel Guarantee”: Offering 3X Refund on Unconfirmed Waitlisted Train Tickets

Bengaluru: ixigo, India’s leading OTA for the Next Billion Users, has launched its latest feature, ‘Travel Guarantee’, designed to provide greater convenience and peace of mind to train travellers with waitlisted tickets. This innovative feature, available on the ixigo Trains app to begin with, ensures that passengers with unconfirmed waitlisted tickets at the time of chart preparation receive a 3X refund of their fare, providing them the flexibility to make last-minute bookings through alternative modes of transport such as flights and buses.

Train travel during festive and holiday seasons results in long waitlists due to peak travel demand. When tickets remain unconfirmed, travellers face added anxiety, as they are forced to explore last-minute alternatives like flights or buses, often at significantly higher prices. With the ‘Travel Guarantee’ feature travellers receive a refund of triple their ticket fare, offering added flexibility to users to rebook their journey through other modes of transport and protect them against last-minute fare hikes.