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Multi-lingual call centre for truckers

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Benagluru: Lobb today announced a multi-lingual call centre to facilitate their growing truckers who use their services through the application. Initially to start with this will be in  Kannada, Tamil, Telugu, Hindi & English. The challenge is that large truckers are not so literate hence they take the help of family and friends to use the application. Lobb also plans to add more languages going forward.   LOBB is a Bangalore based technology startup founded in 2015, with a mission to work with the next billion netizens & Digitally Disrupt Logistics, founded by techno-domain experts Jayarama Raju and Venu Kondur.

Making his statement on this initiative Venu Kondur CEO & Co-Founder Lobb said, “India is a diverse nation with multiple languages. To facilitate the user with an experience which makes him comfortable we have introduced this feature which works very simple. When the caller calls he will be asked to choose a language and further conversation will happen in the chosen mode”. He went on to add, “We want to make the technology to be embraced by users & it must not be a deterrent just because of a language”.

Lobb has created a marketplace that connects transporters with truckers in a seamless way to ensure a national level supply demand matching considering the nuances of the trade. In India large fleet hubs are located in Namakkal (TN), Vijaywada (AP) & Ambala (Punjab)

Indian logistics industry has over 10 million long haul trucks, most of them owned by small truck owners struggling to find the right loads on time. Lobb aims to empower them through its proprietary Truck Discovery Model, by creating a unique network of fleet, routes and nodes aligned to demand – supply and move to machine based matching engine.

Lobb has AI based platform that is poised to disrupt long haul intercity logistics. Their primary focus in the near term is India which is a hugely fragmented market. India’s long-haul intercity logistics is approx. US $100B. Lobb’s proprietary platform is transforming the industry with its deep intelligence engine and is delivering substantial benefits to all the key players in the market including transporters and truckers.

Lobb aims to increase truck utilization for truckers by way of reducing halting and through digital payments, resulting in increasing truckers’ revenue by 30%.  At present Lobb is operational in 18 major industrial hubs covering across PAN India. Today it works with 900 plus logistic companies along with more than 5000 truckers and 20,000 fleets.

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