India : Nikon India Pvt. Ltd. today announced the introduction of authorized local repair and customer support for eligible products within RED Digital Cinema’s current DSMC3 range. Supported by trained service personnel and dedicated tools, equipment and parts, the new capability will provide RED DSMC3 customers in India with more accessible local service and technical support.
At launch, local repair services will be available for eligible DSMC3 products. Support arrangements for other RED products may vary according to product generation, repair requirements, technical capability, and parts availability.
This move reflects Nikon’s long-term commitment to the market and its growing understanding of the customer base for RED’s advanced cinematic products, while making service and solutions more accessible to both professional and aspiring filmmakers. Considering the strong presence of high-end filmmaking in the South and West regions, Nikon India has carefully decided to establish a RED service center in Mumbai, also known as the city of Bollywood. To make service more accessible to RED customers throughout the country, Nikon India’s extensive branch service network, at six locations including Mumbai, will serve as drop-off and collection points, bringing service closer to RED customers.
To support the RED customers, the following dedicated contact channels will be available:
● Toll Free No.: 1800-102-7346
● Nikon RED Dedicated Email Address: [email protected]
● Nikon India Mumbai Service Center: Nikon India Mumbai Service center located at 202, Satellite Silver, 2nd Floor, Marol Naka, Andheri Kurla Road, Near Marol Naka Metro Station, Andheri (E), Mumbai, Maharashtra 400059, India.
● Hours of Operation: 9:30 AM and 6:00 PM.
With the introduction of local repair services and customer support for RED products, Nikon aims to further strengthen confidence within the professional imaging ecosystem by enabling faster service accessibility, streamlined support experiences, and enhanced operational convenience for customers in India.
ABOUT NIKON INDIA
Nikon India, a subsidiary of Nikon Asia, markets, distributes and services Nikon’s imaging portfolio in India. Nikon Corporation, the group’s headquarters, is a global imaging and technology company with expertise in optics and precision technologies. The portfolio spans Nikon Z series mirrorless cameras, NIKKOR lenses, video and cinema solutions, digital SLR and COOLPIX cameras, imaging software and cloud services, sports optics, microscopes and accessories.
Headquartered in Gurgaon, Nikon India has branch offices in Mumbai, Kolkata, Bengaluru, Delhi and Kochi. Its network includes 6 self-owned Service Centers (5 Branch offices and 1 Headquarter), 21 ASCs (authorized service centers), 20 Nikon Collection Centers, and over 1500 dealer bases, providing complete service & support for Nikon customers. Nikon India has also set up 135 Experience zones pan India which showcase the entire range of Nikon Mirrorless series, D-SLR cameras, COOLPIX cameras, and an elaborate range of NIKKOR lenses, Nikon Sport Optics, and accessories.
The Nikon Z system brings together Z series cameras and an expanding range of NIKKOR Z lenses. Built on Nikon’s optical heritage, the NIKKOR Z range includes the premium S-Line, developed to deliver advanced optical performance and image quality.
Nikon’s video and cinema capabilities are strengthened by RED Digital Cinema, Inc., a subsidiary of Nikon Corporation, while Nikon Imaging Cloud provides connected services for compatible Nikon Z cameras, including Imaging Recipes.
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