1Point1 Solutions Q2 FY27 Revenue Up 10.5% to ₹174.96 Crore; Secures USD 10.8 Million Costa Rica Contract and ₹39.32 Crore Power Utility Mandate

By radha mani On Nov 4, 2026

Mumbai : 1Point1 Solutions Limited (NSE: ONEPOINT | BSE: 544748), a global AI-enabled Customer Experience (CX) and enterprise operations company, today announced its financial results for the second quarter and half year ended September 30, 2026.

Revenue from operations for Q2 FY27 was ₹174.96 crore, up 147% year-on-year. EBITDA was ₹45.32 crore, up 108%, with an EBITDA margin of 25.9% (a movement of -475 basis points year-on-year). Profit After Tax (PAT) was ₹18.41 crore, up 87% year-on-year. For H1 FY27, revenue was ₹333.28 crore, up 138%, and PAT was ₹34.72 crore, up 80%.

The Company highlighted continued organic business momentum, renewals with improved EBITDA contribution, a healthy pipeline of multi-year CX opportunities and increasing application of AI across customer and enterprise workflows.

Key Financials (Consolidated)

Quarterly performance (₹ crore, except percentages)

Metric	Q2 FY27	Q2 FY26	YoY	Q1 FY27	QoQ
Revenue from operations	174.96	70.87	147%	158.32	10.5%
EBITDA	45.32	21.72	109%	39.38	15.0%
EBITDA margin	25.9%	30.6%	-475 bps	24.9%	103 bps
Profit After Tax	18.41	9.85	87%	16.31	12.9%

Half-year performance (₹ crore, except percentages)

Metric	H1 FY27	H1 FY26	YoY
Revenue from operations	333.28	139.88	138%
EBITDA	84.69	42.29	100%
EBITDA margin	25.4%	30.2%	-482 bps
Profit After Tax	34.72	19.29	80%

Four Drivers of Growth and Earnings Quality

• Organic growth – New client additions and expansion of existing relationships continue to support the underlying CX business. Reported revenue also reflects its expanded operating footprint following the Netcom acquisition.

• Renewals with improved margins – Renewals and expanded engagements with existing clients are being pursued with a focus on improving contract economics, strengthening EBITDA contribution and the quality of earnings.

• Strong pipeline – The Company reports a healthy pipeline of multi-year CX and enterprise operations opportunities across domestic and international markets, supporting future revenue visibility.

• Deeper AI penetration – 1Point1 Solutions is increasing the use of AI-enabled tools within its CX delivery operations to enhance productivity and resolution efficiency. Separately, its technology subsidiary continues to expand enterprise adoption of ResolX.

Multi-Year CX Contracts Strengthen Revenue Visibility

The Company highlighted significant multi-year engagements spanning government-linked services, utilities, capital markets and logistics.

• USD 10.8 million — Costa Rica. 1Point1 Solutions secured a four-year engagement with a leading training institute in Costa Rica, expected to contribute approximately USD 2.7 million annually, subject to contract terms, execution and milestones. The mandate deepens the Company’s existing presence in Latin America.

• ₹39.32 crore — Power utility. A leading Indian power utility awarded 1Point1 Solutions a mandate to establish a Customer Experience Centre of Excellence, extending its presence in the utilities sector.

• Three-year CX engagements. The Company also announced mandates with one of the world’s largest securities depositories and with VRL Logistics, broadening its enterprise portfolio across capital markets and logistics.

One Point One Technology Labs Pvt. Ltd.: ResolX Product and Deployment Progress

One Point One Technology Labs Pvt. Ltd., a subsidiary of 1Point1 Solutions Limited, develops and commercialises proprietary AI technology through its flagship agentic AI platform, ResolX. Technology Labs is positioned as a distinct product and intellectual-property business, separate from 1Point1 Solutions’ CX and enterprise operations business.

ResolX is designed around Resolution-as-a-Service (RaaS), orchestrating workflows to enable end-to-end resolution of customer and business processes. Based on the latest company-provided update, the platform has reached 14 deployments across seven large enterprise clients, up from 12 deployments previously reported for Q1 FY27.

Product developments include:

• Omvia. Live with a life insurance client, with agentic bot capabilities in seven Indian languages.

• Frequensee. Live in a life-insurance environment.

• NETS. Received deployment approval for a life-insurance sales use case within its first month of release.

• RightFIT. Deployed internally within 1Point1 to support senior leadership hiring, demonstrating application beyond CX workflows.

Technology Labs is pursuing technology commercialisation through usage-based and outcome-linked models. The listed company’s enterprise relationships, domain expertise and global delivery infrastructure provide opportunities to support adoption, while ownership and development of the ResolX platform remain with Technology Labs.

Clariva: AI-Enabled Healthcare Services for North America

Clariva is an AI-powered medical record retrieval and summarisation service offering aimed at the North American market. It represents a potential avenue to apply established healthcare domain expertise to knowledge-intensive information workflows.

Management Commentary

Mr. Akshay Chhabra, Chairman and Managing Director, 1Point1 Solutions Limited, said:

“This quarter, we witnessed a strong acceleration in organic growth, reflecting the strength and resilience of our business. New client additions and sustained renewals at improved margins are strengthening revenue visibility and earnings quality. Our multi-year contract wins, including the USD 10.8 million Costa Rica mandate and the ₹39.32 crore power utility engagement, alongside a healthy pipeline of opportunities, further reinforce our growth outlook.

We continue to increase our adoption of AI-led solutions and thereby deepening our existing client relationships in our CX operations. Our subsidiary, One Point One Technology Labs Pvt. Ltd., continues to build ResolX as a distinct proprietary agentic AI enabling deeper AI penetration, driving productivity, resolution efficiency and stronger customer outcomes.

With 14 deployments across seven enterprise clients, ResolX continues to make progress in enterprise adoption and commercialisation.

In parallel, Clariva continues to grow our domain expertise through AI-powered healthcare solutions for the North American market.

Our priorities remain clear: accelerate organic growth, sustain renewals at improved margins, convert our healthy pipeline into long-term engagements and expand AI adoption. We remain focused on profitable growth, margin expansion, stronger returns on capital and sustainable long-term shareholder value.”

Recent Recognition

In October 2026, 1Point1 Solutions announced Silver recognition at WORLDCOB’s THE BIZZ Awards 2026 in Texas, USA, together with individual honours for six senior leaders.

About 1Point1 Solutions Limited

1Point1 Solutions Limited is a global, AI-powered Customer Experience (CX) and enterprise operations company, engineered for outcomes. Founded in 2008 and headquartered in India, 1Point1 brings together 8,000+ employees across 4 continents and 10 delivery centres, combining deep domain expertise, human intelligence, global delivery and AI-led capabilities to help enterprises transform customer and business operations.

1Point1 serves enterprises across complex and regulated industries, bringing together capabilities across Customer Experience, Digital Transformation, Finance & Accounting, Trust & Safety, Operations and technology-led enterprise solutions. Through its dual engines of global human expertise and ResolX’s agentic AI, 1Point1 combines domain intelligence, intelligent orchestration and operational execution to move enterprises from conversations to global resolutions and engineer measurable business outcomes. 1Point1 is Wired for Global Outcomes.

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