NRAI Delhi NCR Chapter and Ownly Bring Restaurant Community Together to Discuss Evolving Food Delivery Models
New Delhi: The National Restaurant Association of India (NRAI) Delhi NCR Chapter, in association with Ownly, hosted an NRAI x Ownly Partner Meet at Social Connaught Place, New Delhi, bringing together 200+ restaurant owners and industry stakeholders for an evening of networking, engagement and discussions around the evolving food delivery ecosystem. The engagement was led by Sandeep Anand Goyle, NRAI Delhi Chapter Head, Amit Bagga, Co-Chapter Head – Delhi, Varun Khera, NRAI Noida Chapter Head, and Goumtesh Singh, NRAI Gurugram Chapter Head along with members of the Delhi Chapter. Representing Ownly were Amar Choudhary, VP – Restuarant Operations, and Rizwan Shaikh, VP-Supply.
Following engagements with restaurant communities in Bengaluru, Pune and Kolkata, Ownly brought the conversation to Delhi NCR, where restaurant owners came together to discuss emerging delivery models and their implications for restaurant businesses.
Exploring a Different Approach to Food Delivery
The partner meet provided a platform for Delhi NCR restaurant community to engage directly with Ownly and discuss its approach to food delivery, along with the opportunities and considerations associated with emerging delivery models.
Ownly, a food delivery platform by Rapido, connects restaurants with customers for online food ordering and delivery. Its key differentiator is a zero-commission model, under which restaurants are not charged the traditional percentage-based commission on food sales. Instead, the platform separates food sales from delivery, with delivery managed through logistics partners.
For restaurant partners, this approach is intended to provide greater predictability in revenue from food sales and reduce the need to build commission costs into menu pricing. Ownly also aims to enable online menu prices closer to dine-in prices, while customers pay distance-based delivery charges.
The platform’s broader objective is to create a food delivery ecosystem that offers greater transparency and predictability for restaurants, while enabling consumers to access everyday value without relying primarily on discounts.
Creating Space for Industry Dialogue
For NRAI, the engagement reflects the association’s continued focus on creating platforms where restaurant businesses can engage directly with ecosystem partners and contribute to discussions shaping the industry. Through its city chapters, NRAI provides restaurant owners with opportunities to exchange perspectives, discuss emerging developments and address issues that impact the sustainability of the food service sector.
The discussion also highlighted three priorities for emerging food delivery models: clear, written terms on fees and pricing; stable and predictable structures; and greater collaboration with industry bodies such as NRAI to share data, co-create best practices and ensure smaller operators are not left behind.
