From Models to Business Outcomes: Ritesh Kapadia, Field Chief Technology Officer at iLink Digital on Enterprise AI

“The conversation around AI has matured significantly over the past two years. Enterprises are no longer asking whether they should adopt AI; they are asking how to deploy it securely, responsibly, and at scale. As AI moves from experimentation to execution, success will depend less on having the latest models and more on having the right data, cloud, and application foundations to operationalise it. At iLink Digital, we believe AI creates value only when it solves real business problems, improves decision-making, and delivers measurable outcomes. As we mark AI Appreciation Day, it’s worth recognising that AI’s true potential lies not in the technology itself, but in the tangible impact it creates for businesses and the people they serve.”